CLA Mortgage Service, LLC
Core Values
At CLA Mortgage Services, our Core Values provide a framework for everything we do. We wish to have our customers; employees and business associates understand where we stand and those values we hold most dear.
We insist on complete integrity in every aspect of our behavior. We do not compromise on this value and demonstrate it in our relationships with customers, vendors, employees and to each other at all times.
Customer Service
Customers are the essence of our business. CLA’s employees – irrespective of position or role –maintain a positive attitude and level of interaction with our customers. We anticipate and meet customer expectations with a focus on assuring that a balance is always struck between the needs of our customers and those of CLA Mortgage Services.
We strive to create and enable processes within CLA that continuously focus on ways in which to increase the overall effectiveness and efficiency of our work. We relentlessly challenge current ways of doing things with an eye to becoming the most competitive company in the industry based on our ability to respond to customer needs.
We have determined that our most important Value is that of valuing our employees. We consider our employees to be our most important customer. We will strive to harness the enormous power of our employee’s innovation, imagination, skill and desire to excel in every way. If our employees succeed, we succeed.
We maintain an organizational structure that supports and values originality, innovation and creativity. We foster an environment of openness, tolerance for risk and challenge to the status quo among all of CLA’s associate employees and organizations.